Careers

  • Oversea Customer Support Engineer (Beijing)

    Job Description

    E-COM is looking for a Technical Support Engineer to join our Support team in Beijing, China. The Technical Support Engineer will work on a team that handles the areas of the application dealing directly with email，phone call, on-site support. We need someone that brings a broad range of technical and user support skills to the organization. If you are interested in joining a growing, fast-paced, dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!

    Responsibilities

    -Provide technical support to customers
    -Formulate alternative or unique solutions to help customers achieve their goals
    -Answer phone calls to provide live support for customers
    -Identify and report bugs to senior support staff 
    -Work with internal teams to identify gaps and grow our knowledge base
    -Updating self-help documents so customers/employees can try to fix problems themselves

    Minimum Qualifications

    -Minimum 1-2 years experience supporting users in a business environment
    -Excellent verbal and written communication skills
    -Highly analytical mindset
    -Logical thinker
    -Ability to manage workload based on changing priorities
    -Strong analysis design, documentation, problem solving, and organizational skills

    Preferred Qualifications

    -College degree or courses related to technology or computer systems
    -Healthcare working experience
    -Public speaking and/or training experience

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